From Internet Uprisings to John McAfee: The Year in Privacy and Security

From gun-toting, on-the-lam tech giants to flying drones and internet uprisings, these are the privacy and security stories that dominated Threat Level in 2012.

It’s not enough that the U.S. government uses drones to pick off targets on a death wishlist — unmanned spybots are being scooped up by municipalities across the country as if they were one-off wedding dresses at a Filene’s fire sale.

The Seattle Police Department is already using them, as are the Miami-Dade Police Department and the Texas Department of Public Safety. Alameda County in California is looking to purchase them, too.

This despite the fact that privacy and security issues around the use of drones have yet to be worked out.

Earlier this year, the Government Accountability Office warned that the push to bring drone surveillance into U.S. airspace had failed to take into account either of these concerns.

“[T]here is very little in American privacy law that prohibits drone surveillance within our borders,” points out Ryan Calo, the director for Privacy and Robotics at the Stanford Center for Internet and Society.

The GAO report called for the government to set guidelines on drone spying in order to “preclude abuses of the technology.” But the report seemed more concerned about the negative public perception that could result from such abuses — and how that could affect the public’s acceptance of drones — than the actual consequences of the abuse on members of the public.

FAA documents obtained by the Electronic Frontier Foundation indicate that dozens of local law enforcement agencies already fly drones in U.S. airspace. The Seattle Police Department’s drone comes with four separate cameras that offer thermal infrared video, low-light “dusk-dawn” video, and a 1080p HD video camera attachment.

Commercial and government drone expenditures are expected to top $89 billion over the next 10 years.

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Jay Chou raps about a corrupt eunuch

TAIPEI, Taiwan (AP) — Taiwan‘s pop king Jay Chou has played roles as varied as superhero, vampire and cowboy. So his latest album about an influential but corrupt court eunuch may not sound all that odd to his fans.

In “Gong Gong with A Headache” released Thursday, Chou raps about the eunuch who has a secret passion for women but “must not touch them.” ”Gong Gong” is a name for court eunuchs in China.

In the music video, Chou dances stiffly like a zombie to the tune of hip hop, dressed in satin imperial court costume.

The singer also wrote the song. He says he was inspired by the popular drama series “The Legend of Zhen Huan” and other court dramas that have captivated audiences in China and Taiwan.

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Creating the Ultimate Housework Workout

Robert Wright for The New York Times

Chris Ely, an English butler, and Carol Johnson, a fitness instructor at Crunch NYC, perfecting a houseworkout.

CAN housework help you live longer? A New York Times blog post by Gretchen Reynolds last month cited research linking vigorous activity, including housework, and longevity. The study, which tracked the death rates of British civil servants, was the latest in a flurry of scientific reports crediting domestic chores with health benefits like a lowered risk for breast and colon cancers. In one piquant study published in 2009, researchers found that couples who spent more hours on housework had sex more frequently (with each other) though presumably not while vacuuming. (The report did not specify.)

Intrigued by science that merged the efforts of a Martha with the results of an Arnold (a buffer buffer?), this reporter challenged a household expert and a fitness authority to create the ultimate housework workout — a houseworkout — in her East Village apartment. Perhaps she could add a few years to her own life while learning some fancy new moves for her Swiffer. Christopher Ely, once a footman at Buckingham Palace, and Brooke Astor’s longtime butler, was appointed cleaner-in-chief. Mr. Ely is a man who approaches what the professionals call household management with the range and depth of an Oxford don. Although he is working on his memoirs (he described his book as a room-by-room primer with anecdotes from his years in service), he was happy enough to put his writing aside for an afternoon. His collaborator was Carol Johnson, a dancer and fitness instructor who develops classes at Crunch NYC, including those based on Broadway musicals like “Legally Blonde” and “Rock of Ages.”

Mr. Ely arrived first, beautifully dressed in dark gray wool pants, a black suit coat and a crisp white shirt with silver cuff links. He cleans house in a white shirt? “I know how to clean it,” he countered, meaning the shirt. When Ms. Johnson appeared (in black spandex and a ruffly white chiffon blouse, which she switched out for a Crunch T-shirt), theory, method and materials were discussed.

“If you’re dreading the laundry,” Ms. Johnson said, “why not create a space where it’s actually fun to do by putting on some music?” If fitness is defined by cardio health, she added, it will be a challenge to create housework that leaves you slightly out of breath. “I’m thinking interval training,” she said. As it happens, one trend in exercise has been workouts that are inspired by real-world chores, or what Rob Morea, a high-end Manhattan trainer, described the other day as “mimicking hard labor activities.” In his NoHo studio, Mr. Morea has clients simulate the actions of construction workers hefting cement bags over their shoulders (Mr. Morea uses sand bags) or pushing a wheelbarrow or chopping wood.

Mr. Ely averred that service — extreme housekeeping — is physically demanding, with sore feet and bad knees the least of its debilitating byproducts. Mr. Ely still suffers from an injury he incurred while carrying a poodle to its mistress over icy front steps in Washington When the inevitable occurred, and Mr. Ely wiped out, he threw the dog to his employer before falling hard on his backside. And the right equipment matters: After two weeks’ employ in an Upper East Side penthouse, he was handed a pair of Reeboks by his new boss, the better to withstand the apartment’s wall-to-wall granite floors. (For cleaning, Mr. Ely wears slippers, deck shoes or socks.)

Mr. Ely, whose talents and expertise are wide-ranging (he can stock a wine cellar, do the flowers, set a silver service, iron like a maestro and clean gutters, as he did once or twice at Holly Hill, Mrs. Astor’s Westchester estate), is a minimalist when it comes to materials. He favors any simple dish detergent as a multipurpose cleaner, along with a little vinegar, for glass, and not much else. “Dish detergent is designed for cutting grease; there’s nothing better,” he said. He’s anti-ammonia, anti-bleach. He said bleach destroys fabric, particularly anything with elastic in it. “Knickers and bleach are a terrible combination,” he said. “I had a boss who thought he had skin cancer. His entire trunk had turned red and itchy.” It seems his underpants were being washed in bleach. (Collective wince.) “It’s horrible stuff.”

As for tools, he likes a cobweb cleaner — this reporter had bought Oxo’s extendable duster, which has a fluffy orange cotton duster that snaps onto a sort of wand, but Mr. Ely prefers the kind that looks like a round chimney brush. (If you live in a house, he also suggests leaving the cobwebs by the front and back doors, so the spiders can eat any mosquitoes coming or going.) Choose a mop with microfiber fronds (he suggested the O Cedar brand) because it dries quickly and doesn’t smell. And a sturdy vacuum. Also, stacks of microfiber cloths or a terry cloth towel ripped up.

But first, to stretch. Ms. Johnson took hold of this reporter’s Bona floor mop (it’s like a Swiffer, but with a reusable washcloth) and Mr. Ely followed along with an old-fashioned string mop. Though Mr. Ely has a kind of loose-limbed elegance, he is not exactly limber. He grimaced as he parroted Ms. Johnson, who used her mop as Gene Kelly did his umbrella, stretching her arms overhead, one by one, twisting from side to side, sucking in her stomach, rising up on tip toes. (Mr. Ely said his old poodle-hurling injury was kicking in.) Ms. Johnson adjusted his chin — “You’re going to hurt yourself if you keep sticking your neck out,” she warned — and Mr. Ely raised a black-socked foot napped with cat hair and chastised this reporter: “Would you look at that?” (The cat had vanished early on, but his “debris,” as Mr. Ely put it, was still very much in evidence. The reporter hung her head. Did she know that cat spit is toxic? Mr. Ely wondered.)

“We’re warming up the spine,” said Ms. Johnson. “Squeeze your abdominals.”

Mr. Ely looked worried: “I don’t think I have abdominals!”

MR. ELY’S technique is to clean a room from top to bottom. That means he begins with the cobweb cleaner, wafting it along ceiling corners, moldings, soffits and, uh, the top of the fridge (major dust harvest there). His form was pretty, like a serve by Roger Federer, if not exactly aerobic. For Mr. Ely kept stopping to lecture this reporter — on condensation; on the basic principles of heat transfer and why one needs to vacuum the refrigerator coils; on the movement of moist air in a kitchen; on floor care, which involved a long story about a Belgian monastery whose inhabitants never washed the kitchen floor; on how to dust the halogen spot lights (use a cotton cloth, not a microfiber one, and make sure the lights are off, and cool).  “I do rabbit on, don’t I?” he said. Ms. Johnson gamely hustled him along, noting that anytime you raise your arms over your head you can raise your heart rate. “What about a balance exercise?” she cajoled, executing a neat series of leg lifts. “That’s good for the butler’s booty!”

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In Gabon, Lure of Ivory Proves Hard to Resist

Tyler Hicks/The New York Times

SEIZED AND DESTROYED Gabon burned 10,000 pounds of ivory in June to show its commitment against poaching, but elephants are still being slaughtered. More Photos »

OYEM, Gabon — This lush country, often called a “forest republic,” used to stand proudly apart from its shaky neighbors, like the Democratic Republic of Congo and the Central African Republic, tropical disaster zones where state failure, rebel marauders and loose weapons conspired to spell doom for endangered wildlife.

The Price of Ivory

This is the second installment in a series of articles exploring how the surge in poaching of African elephants both feeds off and fuels instability on the continent.

Gabon’s government, blessed with billions of dollars of oil money and miles and miles of virgin rain forest, has made many of the right moves to protect its animals by setting aside chunks of land for national parks, actually paying wildlife rangers on time (a rarity in Africa) and recently destroying a towering mountain of ivory in a statement of its refusal to look the other way.

But as the price of ivory keeps going up, hitting levels too high for many people to resist, Gabon’s elephants are getting slaughtered by poachers from across the borders and within the rain forests, proof that just about nowhere in Africa are elephants safe.

In the past several years, 10,000 elephants in Gabon have been wiped out, some picked off by impoverished hunters creeping around the jungle with rusty shotguns and willing to be paid in sacks of salt, others mowed down en masse by criminal gangs that slice off the dead elephants’ faces with chain saws. Gabon’s jails are filling up with small-time poachers and ivory traffickers, destitute men and women like Therese Medza, a village hairdresser arrested a few months ago for selling 45 pounds of tusks.

“I had no idea it was illegal,” Ms. Medza said, almost convincingly, from the central jail here in Oyem, in the north. “I was told the tusks were found in the forest.”

She netted about $700, far more than she usually makes in a month, and the reason she did it was simple, she said. “I got seven kids.”

It seems that Gabon’s elephants are getting squeezed in a deadly vise between a seemingly insatiable lust for ivory in Asia, where some people pay as much as $1,000 a pound, and desperate hunters and traffickers in central Africa.

It is a story of temptation — and exploitation — and it shows that the problem is not just about demand, but about supply as well. Poverty, as well as greed, is killing Africa’s elephants.

Across the continent, tens of thousands of elephants are being poached each year in what is emerging as one of the gravest wildlife crises in decades. Gabon’s elephants are among the last of the planet’s rare forest elephants, a subspecies or possibly a totally distinct species (scientists can’t agree), which makes the stakes particularly high here. Forest elephants are smaller than their savanna cousins and have an alluring, extra-hard pinkish ivory that is especially prized.

A few decades ago, there were perhaps 700,000 forest elephants roaming through the jungles of central Africa. Now there may be fewer than 100,000, and about half of them live in Gabon.

“We’re talking about the survival of the species,” said Lee White, the British-born head of Gabon’s national parks.

In June, Gabon’s president, Ali Bongo, defiantly lighted a pyramid of 10,000 pounds of ivory on fire to make the point that the ivory trade was reprehensible, a public display of resolve that Kenya has put on in years past. It took three days for all the ivory to burn, and even after the last tusks were reduced to glowing embers, policemen vigilantly guarded the ashes. Ivory powder is valued in Asia for its purported medicinal powers, and the officers were worried someone might try to sweep up the ashes and sell them.

Some African countries, like Zimbabwe and Tanzania, are sitting on million-dollar stockpiles of ivory (usually from law enforcement seizures or elephants that died naturally) that someday may be legal to sell. Gabon has the unusual luxury of kissing its ivory mountain goodbye because it has an even more lucrative resource: two billion barrels of crude oil.

But it is not clear how long Gabon will continue as this relatively prosperous, politically stable corner of Africa. Protesters recently began chaffing against Mr. Bongo’s rule, saying he rigged an election to ensure that he would take over from his father, who died in 2009 after 41 years in office.

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Contested UTLA panel elections signal internal fissures

The young staff at the Alexander Science Center has been hard hit by seniority-based layoffs, the main factor behind a turnover of at least 28 teachers in the last five years — this in a school with a faculty of about 28.

Teachers say that the students at the USC-adjacent campus have suffered from the lack of stability and that the faculty has felt frustrated and voiceless.

But now, three instructors from the Alexander science school are among the freshman class of delegates to the House of Representatives for United Teachers Los Angeles, the teachers union in the L.A. Unified School District.

The House is the union's official decision-making body: It selects candidates to endorse in elections and has the final say on policy — taking precedence over the president and the board of directors.

The recent elections, concluded this month, were the most contested in years, by far.

Of 32 election districts, 22 featured contested bids for seats that typically could be had for the asking through a self-nomination process. In all, 396 candidates vied for 209 positions, with 100 won by teachers not in the current House.

The ideology of the new delegates is varied, and still evolving. They are concerned about job security, teacher turnover, performance evaluations and funding levels. But they are also worried about what some see as a combative but ineffectual and sometimes wrongheaded union and a demanding, ossified district bureaucracy.

The level of interest in the House elections surprised union leaders and veteran teachers alike — some of whom greeted the nouveau activism with concern. They note that outside groups encouraged teachers to run and worry that such groups will try to influence union policy.

Two outside groups are local arms of national organizations, Educators 4 Excellence and Teach Plus. A third group, Teachers for a New Unionism, is headed by Mike Stryer, a Fairfax High teacher on leave who lost a bid for the school board four years ago. His team reached teachers through home mailings, urging them to run.

All the groups are funded by major nonprofits, such as the Bill & Melinda Gates Foundation, which has huge investments in education research and sometimes controversial policy positions. And all assert their desire for a union that better serves the interests of teachers as well as students.

Some in UTLA perceive an unholy alliance among these groups, their sponsoring foundations and L.A. schools Supt. John Deasy, a former Gates official.

"Taking over our House of Reps is clearly their strategy to destroy us," wrote teacher Anne Zerrien-Lee in an email posted to an online teachers forum.

"We have enough enemies outside of UTLA that we shouldn't have to deal with school district and Gates puppets within," said regional union leader Scott Mandel in an interview.

Without question, the outside groups see things differently than the leadership of UTLA.

Notably, the union has wanted to limit, as much as possible, the effect of test scores on a teacher's performance evaluation. The outside groups or their funders have backed the use of standardized test scores — or formulas based on them — as one key measure of a teacher's effectiveness.

Secondly, the outside groups want layoffs based on teacher effectiveness rather than seniority; the unions defend the seniority system as the most equitable approach.

Still, Teach Plus wasn't trying to recruit candidates who passed a litmus test, said Executive Director John Lee.

"Our desire wasn't to have a Teach Plus caucus but to connect teachers with leadership opportunities," Lee said.

The new delegates emphasize their loyalty to their profession and to their mission.

"I love teaching," said 35-year-old Antoinette Pippin, a fourth-grade teacher at Alexander Science Center. "I love my students, but I'm seeing a lot of things right now that are bad for my students and bad for teachers."

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A Look Inside Tarantino's <em>Django Unchained</em> Comic Book

Django Unchained opens in theaters today, but the big screen isn’t the only way to see the newest work by Quentin Tarantino. The issue of the Django Unchained comic book mini-series from DC/Vertigo Comics is available now in comic book stores (and online), and in advance of tomorrow’s film debut, Wired has a look at the Tarantino’s introduction to the comic, along with the original character sketches by artist R.M. Guéra and a six-page preview of the first issue.

The comic is an incredibly faithful adaptation of Tarantino’s movie script – the first issue is the first few scenes of the film, almost line for line. Drawing on the director’s story, the book’s interior art comes from Guéra, who made characters that hew closely to their actor counterparts but are their own characters entirely. The artist’s Django, the slave that becomes a bounty hunter, has a more steely cowboy vibe than smooth, cool Jamie Foxx; ruthless plantation owner Calvin Candie looks even more maniacal than Leonardo DiCaprio; and Candie’s house slave Stephen looks far more jowly and grizzled on the page than Samuel L. Jackson does on screen.

“Growing up I read the adventures of Kid Colt Outlaw, TOMAHAWK, The Rawhide Kid, BAT LASH, and especially, Yang (which was basically the Kung Fu TV show done as a comic), and Gunhawks featuring Reno Jones (a Jim Brown stand-in) and Kid Cassidy (a David Cassidy stand-in), which for my money was the greatest Blaxploitation Western ever made,” Tarantino says in the first issue’s intro. “And it’s in that spirit of cinematic comics literature that I present to you Django Unchained.”

Tarantino’s version of the story hits theaters Dec. 25.

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Britain’s royal family attends Christmas services

LONDON (AP) — Britain‘s royal family is attending Christmas Day church services — with a few notable absences.

Wearing a turquoise coat and matching hat, Queen Elizabeth II arrived at St. Mary Magdelene Church on her sprawling Sandringham estate in Norfolk. She was accompanied in a Bentley by granddaughters Beatrice and Eugenie.

Her husband, Prince Philip, walked from the house to the church with other members of the royal family.

Three familiar faces were missing from the family outing. Prince William is spending the holiday with his pregnant wife Kate and his in-laws in the southern England village of Bucklebury. Prince Harry is serving with British troops in Afghanistan.

Later Tuesday, the queen will deliver her traditional, pre-recorded Christmas message, which for the first time will be broadcast in 3D.

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Recipes for Health: Penne With Mushroom Ragout and Spinach

Andrew Scrivani for The New York Times

Penne with mushroom ragout and spinach.

​​Mushrooms and spinach together is always a match made in heaven. I use a mix of wild and regular white or cremini mushrooms for this, but don’t hesitate to make it if regular mushrooms are all that is available.

 

1/2 ounce (about 1/2 cup) dried porcini mushrooms

2 tablespoons extra virgin olive oil

1/2 medium onion or 2 shallots, chopped

2 garlic cloves, minced

1 pound mixed regular and wild mushrooms or 1 pound regular white or cremini mushrooms, trimmed and cut in thick slices (or torn into smaller pieces, depending on the type of mushroom)

Salt and freshly ground pepper

1/4 cup fruity red wine, such as a Côtes du Rhone or Côtes du Luberon

2 teaspoons chopped fresh thyme or a combination of thyme and rosemary

6 ounces baby spinach or 12 ounces bunch spinach (1 bunch), stemmed and thoroughly cleaned

3/4 pound penne

Freshly grated Parmesan to taste

 

1. Place the dried mushrooms in a Pyrex measuring cup and pour on 2 cups boiling water. Let soak 30 minutes, while you prepare the other ingredients. Place a strainer over a bowl, line it with cheesecloth or paper towels, and drain the mushrooms. Squeeze the mushrooms over the strainer to extract all the flavorful juices. Then rinse the mushrooms, away from the bowl with the soaking liquid, until they are free of sand. Squeeze dry and set aside. If very large, chop coarsely. Measure out 1 cup of the soaking liquid and set aside.

2. Heat the olive oil in a large, heavy, nonstick skillet over medium heat and add the onion or shallots. Cook, stirring often, until tender, about 5 minutes. Turn up the heat to medium-high and add the fresh mushrooms. Cook, stirring often, until they begin to soften and sweat, about 5 minutes. Add the garlic and salt to taste, stir together for about 30 seconds, then add the reconstituted dried mushrooms and the wine and turn the heat to high. Cook, stirring, until the liquid boils down and glazes the mushrooms. Add the herbs and the mushroom soaking liquid. Bring to a simmer, add salt to taste, and cook over medium-high heat, stirring often, until the mushrooms are thoroughly tender and fragrant. Turn off the heat, stir in some freshly ground pepper, taste and adjust salt.

3. Bring a large pot of water to a boil and salt generously. Fill a bowl with ice water. Add the spinach to the boiling water and blanch for 20 seconds only. Remove with a skimmer and transfer to the ice water, then drain and squeeze out water. Chop coarsely and add to the mushrooms. Reheat gently over low heat.

4. Bring the water back to a boil and cook the pasta al dente following the timing suggestions on the package. If there is not much broth in the pan with the mushrooms and spinach, add a ladleful of pasta water. Drain the pasta, toss with the mushrooms and spinach, add Parmesan to taste, and serve at once.

Yield: Serves 4

Advance preparation: The mushroom ragout will keep for 3 or 4 days in the refrigerator and tastes even better the day after you make it.

Nutritional information per serving: 437 calories; 9 grams fat; 1 gram saturated fat; 2 grams polyunsaturated fat; 5 grams monounsaturated fat; 0 milligrams cholesterol; 73 grams carbohydrates; 5 grams dietary fiber; 48 milligrams sodium (does not include salt to taste or Parmesan); 17 grams protein

​

Up Next: Spinach Gnocchi

 

Martha Rose Shulman is the author of “The Very Best of Recipes for Health.”

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Wireless companies look to church towers for cell sites

To expand service, cellular phone companies are turning to a higher power.

They're not increasing the wattage of their transmitters. They're looking for churches near residential areas willing to let them hide cell sites in steeples, belfries and crosses.

Wireless companies are hunting for new sites as they scramble to close gaps in phone reception and expand their networks to meet the explosion of smartphones and tablets. Conventional cellphone towers in neighborhoods are often opposed as eyesores, and sometimes banned. Churches offer an alternative.

Not so fast, some worshipers and residents near churches say.

Cell tower opponents contend there is a potential radiation danger to children and neighbors from cellular transmitters, an assertion that the wireless industry says is false.

The cellphone trade group CTIA says that emissions from the industry's towers are "thousands of times less than the FCC's limits for safe exposure," and it cites reports from the Federal Communications Commission asserting that no evidence links cancer to wireless devices or, according to the National Cancer Institute, to radio-frequency energy.

But in 2011, the World Health Organization's International Agency for Research on Cancer classified radio-frequency electromagnetic fields as possibly carcinogenic to humans, bolstering fears raised by tower opponents.

Earlier this year, parents in Burbank protested when plans were announced to install a T-Mobile cell site at the Little White Chapel. Twelve antennas were to be placed in the church's steeple and other equipment installed on the first floor of the sanctuary.

In May, the Burbank City Council unanimously declined to approve the Planning Board's OK of the project, which was based on a 2011 ordinance allowing antennas on institutional buildings such as churches and schools.

In Tujunga, parents and others, citing aesthetic grounds, have protested plans for a Metro PCS cell tower disguised as a pine tree at Our Lady of Lourdes School.

Verizon had better luck in October when the Camarillo Planning Commission approved a conditional use permit for a dozen cellular antennas inside a 53-foot church steeple and cross at Trinity Presbyterian Church.

The idea is not new. In 1997, Nextel Communications sought to place a tower on the playground of Holy Redeemer School in Montrose but stopped its plans after parents complained.

But the trend may be accelerating: A recent survey by California Watch, an investigative reporting group, noted that no one keeps track how many churches in California have cell sites but found that some congregations actively market themselves.

The Canyon Creek Presbyterian Church in San Ramon sought out wireless providers when it was constructing a building six years ago and eventually struck a deal with T-Mobile that brings $25,000 to $30,000 a year to the church.

While the church lost part of its property tax exemption because of the cell site, it still comes out financially ahead.

Churches with cell sites say they welcome the income from working out lease deals with wireless companies. It can total as much as $4,000 a month.

The Green Hills Baptist Church in La Habra first leased space to Pac Bell about 20 years ago, said Pastor Bob Gallina. These days the nine or so T-Mobile transmitters that are attached to an outdoor cross bring in about $20,000 annually, he said.

Legal experts say ministers and other church leaders should read the fine print closely when considering a carrier's offer. "Often church people are entirely too trusting," said John W. Pestle, a Tucson-area lawyer who frequently advises property owners who are considering hosting cell sites.

Long-term leases can stymie a church that needs to physically expand in the future, Pestle said. And because wireless companies prefer to keep lease amounts confidential, churches may have difficulty comparing rates.

Until now, the growth in cell sites tucked in steeples, bell towers and in crosses has been modest; only a couple of hundred of the 5,000 new sites built in the U.S. this year were in churches, said Ken Schmidt, president of the consulting firm Steel in the Air based in Ft. Myers, Fla.

But that could change as wireless companies ramp up service. Schmidt said AT&T has announced plans to add 10,000 additional macro cell sites on tall towers and 40,000 smaller, shorter-range sites on existing buildings.

That means churches with tall towers and steeples close to neighborhoods will be sought out by the wireless industry.

Carriers may pass the collection plate among customers to pay for the new cell sites.

bob.pool@latimes.com

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Amazon Delivers Coal To Netflix Watchers On Christmas Eve

Christmas Eve movie streaming was a little bumpy for some Netflix customers, thanks to an outage at Amazon’s North Virginia data centers.

The problems started at about 12:30 p.m. Pacific, and it didn’t take long for customers to start reporting downtime with Netflix’s streaming video service.

At 9:30 p.m. a Netflix spokesman reported that the issue affects “some, but not all devices that can stream from Netflix.”

“Our teams are working hard with Amazon Web Services to address the issue and hope to have streaming available for everyone again soon,” he said via text message.

Cloud computing services like Amazon’s promise to take some of the pain out of computing by selling customers like Netflix time on their servers. The idea is that Amazon’s seasoned engineers manage the servers and ensure that they never go down. So any kind of high-profile outage is a big embarrassment for the company.

This is the third time this year that an Amazon outage has caused problems for Netflix, which is the most prominent user of Amazon’s cloud-based computing services.

Christmas Eve is a big movie-watching night, so while it’s not clear how many Netflix customers were affected, Tuesday’s outage came at a bad time.

“It’s been hours & it’s Christmas Eve. It’s classic movie night!!!” wrote one Netflix user on Twitter.

Late Tuesday, an Amazon spokeswoman confirmed that her company was still working to resolve the problems.

On the Amazon Web Services Service Health Dashboard, the company said it was experiencing problems with its cloud-based search, load balancing, and software management services. Some customers are “experiencing significant levels of traffic loss,” Amazon said.

Heroku, another cloud-based service for software developers, said it was having problems too, thanks to the Amazon outage.

This story has been updated to include comment from Netflix

Photo: Gabrielle McMillan

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